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Use code "Welcome" at checkout to enjoy 15% off your order.

Shipping Policy

Please ensure your shipping address is complete and correct.

As we may not be able to make changes to address after your order has been placed.

Please make sure, apartment numbers are included and correct.

 

SHIPPING RATES

Shipping rates are calculated at checkout.

Free shipping on orders above $350USD ( U.S/Canada) and $550 for Europe

 

CUSTOM CHARGES

All shipments crossing international borders are subject to the assessment of duties and taxes imposed by the importing country’s government. Pheyilugba Collection has no control over these charges as they vary between countries. They are your responsibility.

 

Shipping fees do not cover duties and taxes, shipping fees are paid to the shipping company and duties and taxes are paid to your government. 

Please note that shipping fees are non-refundable and return shipping costs are the customer's responsibility. Pheyilugba Collection does not provide return shipping labels. A handling fee will be assessed on orders that are refused by the customer at the time of delivery or returned due to an "un-deliverable" or incomplete address. 

 

ITEM NOT DELIVERED?

If you have not yet received your order within the estimated delivery time, please allow an extra 2-3 days because packages may be delayed.

When you sign up for our newsletter you'll receive an email to confirm subscription.

After you confirm subscription you'll receive another email with your coupon code, if you don't see it immediately please check your junk/spam mail.

You can also try and subscribe again, as you may have spelt your email address incorrectly.

If you still don’t see it please contact us at customerservice@pheyilugba.com and we will be glad to help you.

To make sure you receive your items ASAP, orders are processed as soon as they are received. This means that once your order has been placed, you may not be able to cancel it. Please contact customerservice@pheyilugba.com

Please make sure your shipping address is complete and correct, we may not be able to edit the orders before they're shipped out. Please make sure full address are provided and correct.

We may not be able to make changes to your order after it is confirmed as our team will have already started processing your order, please make sure the items added are correct and in the correct sizes. We have our size charts in the item descriptions of each item, we also have tips for choosing the best sizing options. Please contact customerservice@pheyilugba.com

According to our return policy, we unfortunately do not allow returns for clearance items as they are final sale.

- We do not customize order.

- We do not sell fabric.

If you can’t log in to your account, you probably didn’t create one yet, email us at customerservice@pheyilugba.com and we will be glad to help you.

Pre-order items have their shipping date in the description.

If your order has a pre-order item, all the items will be shipped together on the dispatch day of the pre-order item. If you wish to split up the order, there will be an additional shipping cost

We allow the exchange of purchased items for selectable variants. Once the exchange request is approved, the replaced item will be shipped to you.

Shipping fees may be charged

Our prices change in response to demand, fashion trends, inventory, and promotions, so unfortunately we will not refund or credit the difference between your purchase price and the current price available.

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